Refund policy

Return & Exchange Policy

At Pandaize, we want you to shop with confidence. If you are not completely satisfied with your purchase, we are here to help.

1. Cancellation Policy

  • Before Shipping: You may cancel your order before it is produced or shipped. Please contact us immediately if you need to request a cancellation.

  • After Shipping: Unfortunately, once an order has been shipped, it can no longer be canceled.

2. Returns Policy

We offer a 30-day return policy from the date of delivery.

  • Eligibility: To be eligible, items must be unused, in the same condition as received, and in their original packaging. A receipt or proof of purchase is required.

  • Custom & Personalized Items: Please note that personalized or custom-made items are not eligible for return.

  • Clothing Policy: Our clothing items are unique and produced only once ordered. Therefore, we do not support returns or exchanges if the wrong size/color was ordered or if there is a change of mind.

  • Return Address: You must contact our customer service to obtain the correct return address before sending any items back.

Shipping Fees for Returns:

  • Consumer Reason: If the return is due to personal preference or error, the customer is responsible for the shipping fee.

  • Our Error: If the goods are damaged or incorrect upon arrival, we will cover the shipping costs.

  • Restocking: We do not charge any restocking fees.

3. Refunds

Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.

  • Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a few business days.

4. Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check your bank account again.

  2. Contact your credit card company (it may take some time before your refund is officially posted).

  3. Contact your bank, as there is often a processing delay.

  4. If you have done all of this and still have not received your refund, please contact us at the email below.

Customer Service

For any questions regarding returns, cancellations, or refunds, please contact us at:

📩 Email: pandaizehats@gmail.com